PRIVACY POLICY

Care360
Abuja, Nigeria
Effective Date: 26th February, 2026

1. Introduction

Care360 (“Care360,” “we,” “our,” or “us”) operates a digital telemedicine platform connecting patients, doctors, pharmacies, laboratories, and hospitals across Nigeria.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, APIs, and related services (collectively, the “Platform”).

By using Care360, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name

• Phone number

• Email address

• Date of birth

• Gender

• Residential address

• Government-issued ID (where required)

• Profile photo

B. Health & Medical Information

• Medical history

• Symptoms

• Diagnoses

• Prescriptions

• Laboratory results

• Vital signs

• Consultation notes

• Uploaded medical documents

C. Professional Information (Doctors, Pharmacies, Labs, Hospitals)

• Medical license details

• Practice address

• Qualifications

• Banking/payment details

• Professional certifications

D. Technical Information

• IP address

• Device type

• Browser type

• Operating system

• App usage data

• Cookies and analytics data

3. How We Use Your Information

We use collected data to:

• Provide teleconsultation services

• Enable prescription issuance and verification

• Facilitate lab test bookings

• Enable pharmacy fulfillment and medication delivery

• Process payments

• Verify healthcare professionals

• Improve platform functionality

• Ensure regulatory compliance

• Detect fraud and misuse

• Communicate service updates

4. Legal Basis for Processing (NDPR Compliance)

Care360 processes personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable Nigerian laws based on:

• User consent

• Contractual necessity

• Legal obligation

• Legitimate business interest

• Protection of vital interests

5. Data Sharing

We may share information with:

• Licensed healthcare providers on the platform

• Partner pharmacies and laboratories

• Payment processors

• Cloud storage providers

• Regulatory authorities (where required by law)

We do not sell personal or medical data.

6. Data Security

We implement:

• End-to-end encryption (where applicable)

• Secure cloud storage

• Access controls

• Role-based permissions

• Audit logging

• Two-factor authentication for professionals

However, no system is completely secure, and users acknowledge this risk.

7. Data Retention

We retain data:

• As long as necessary for service delivery

• As required by Nigerian healthcare regulations

• As required for legal and audit purposes

Users may request deletion where legally permissible.

8. Your Rights

Under Nigerian law, users may:

• Access their data

• Request correction

• Request deletion

• Withdraw consent

• Object to processing

• Request data portability (where applicable)

Requests may be sent to:
info@care360hms.com 

9. Children’s Privacy

Care360 services are not intended for minors under 18 without guardian supervision. Parents/guardians may manage dependent accounts.

10. Cross-Border Transfers

Where data is stored outside Nigeria, we ensure appropriate safeguards consistent with NDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Platform constitutes acceptance of changes.

12. Contact Information

Care360
Abuja, Nigeria
Email: info@care360hms.com
Phone: 08146893873